A Message To Our Customers - COVID + The Holidays
COVID-19 has impacted all of us in many different ways. For DVN, while many are WFH and doing school from home, our demand has seen no decrease. Instead, demand has increased, and it doesn't come without its challenges during this time.
Our team is always working overtime to fulfill our commitments to you. Still, we wanted you to know why we may not meet your fulfillment expectations as we would during normal circumstances. COVID-19 has caused shortages and shipping delays for both manufacturers and retailers globally, including DVN.
As we are all glued to our devices during this time, our reach has grown, allowing increased customer interest in DVN. This increase in demand has affected our email response times. With an already small customer service team, please allow 3-5 business days for us to respond to any inquiries or concerns.
As we want to serve you best, we discourage sending multiple emails to different DVN emails for the same inquiry or concern. We have a tech solution joining all of our inboxes in one area. When you have received an automated email stating, "Thanks for reaching out," you can trust that we will be responding to you as soon as possible.
During this time, we discourage messaging us on our social media platforms regarding your order concerns. Our customer service team does not manage our social media accounts, and we don't want your concerns to go without being handled because they didn't get to the right place. Please allow us to best serve you by only emailing us or filling out the contact us form regarding your matter.
We are unable to give you an accurate estimate of your shipment's arrival date, except our guaranteed last day to shop of December 19th for Christmas. Delays of several days or even weeks are not uncommon at this time. We appreciate your patience and understanding.
If you have not received a shipment notification, your item has yet to be shipped. This notification is automated, and you will receive it once we process your shipment. After you receive your shipment notification, please use the provided tracking information to check online for the most up to date information on the shipment.
Thank you for being our customer, and we appreciate your support more than ever.