Custom Order FAQs

The Most Common Question for Custom Garments

Here's the question we're asked the most and it may be something you want to know.

Unfortunately not. All of our customs are 100% custom and manufactured in our garment factory.

We don't embroider items once they're sewn and completed as a finished garment because our production team specializes in manufacturing new garments. Apparel decorators, like your local embroidery or print shop, are better able to serve you in "decorating" your item that's already in your hands.

I know it may suck, but this also applies if you have one of our garments. We do not embroider ready-made apparel; not even our own.

Unfortunately not. We don't accept pre-made or ready made items for embroidery or printing; not even our own items.

For this case, we always recommend supporting local embroidery or print shops.


Check here for how to order a custom item from DVN.

If you're wanting something beyond the standard customizations we allow on our site, please fill out the custom order request form here. Check more about on our How To Order page and learn our process.

Here at DVN, we have no minimums (except custom knit items like cardigans).

However, we have a price minimum of $180 for one single cut and sew embroidery item. There's things we honestly just don't recommend getting from us as one-off items, like a t-shirt or hoodie unless you just REALLY want a t-shirt that you can't get ANYWHERE else.

For most optimal pricing, it's best to have a quantity of at least 10. Why? We can make one jacket or we can make one thousand, but the one jacket will cost much higher due to the resources allocated for it. Quantities less than 20-50 in garment manufacturing are typically considered "samples." While it seems to be easier to make just one item, the same amount of resources are allocated as if there was fifty.

However, we can always make quantities less than 10, but the price will always be higher if they don't cross this threshold. 


Check here for common questions about custom order processing.

You can cancel your order prior to your order going into production. If your order is not in production and you wish to cancel your order, please contact us.

However, please note, once our designers get to work on designing your custom piece, we must deduct a $150 mock-up design fee, and any fees associated with custom illustrations.

Furthermore, once you approve your mock-up, your order is considered to be in production. We do not cancel orders in production and deposits are not refundable.

While the standard delivery times vary depending on the product, your garments should be delivered to you approximately 8-12 weeks from the time you approve your mock-up with us, not including shipping. Sometimes we get things completed sooner, but it's not guaranteed. Therefore, we state our timeline to be transparent in our process.

If you need your garments sooner, shoot us an email and we'll see how we can help. We do offer rush fees for any specific delivery dates. Reach out and let us know when you need your custom garments.

More often than not, the answer is no as we keep a VERY busy queue. We are a brand and a manufacturer. Due to custom manufacturing, it requires a lot of attention to rush an order. Thus, in the event we can accommodate, for orders needed in 4 weeks, a 50% rush fee will be charged on top of the item. If ordering to guarantee something between 5-8 weeks, a 25% rush fee may be charged on top of the item.

To know if we can meet your schedule demand, please contact us at


Check here for commonly asked questions about shipping custom items.

Custom orders placed with DVN can be delivered to most countries (excluding remote locations) and military bases worldwide.

Returns, Exchanges, and Refunds

Check here for common questions about our returns, exchanges, and refunds regarding custom items from DVN.

We are unable to refund or exchange custom items due to incorrect spelling, size selection, etc. Please be careful when ordering and check all the details in your mock-up and proof. Ensure you have checked your size before ordering.

However, if we made a mistake and there is a problem with your order, please contact us within 14 days. Our customer care team is standing by to help. We will always rectify our production mistakes, free of charge.

With any order issues, please provide as many details as possible, including your name, phone number, order number, a picture of the suspected problem, and a customer care team member will assess your garment and resolve the issue as soon as possible.

Items customized in any manner are non-returnable and non-refundable. Because your item was made from scratch for you, there are zero exceptions for customized items.

Refunds are not given on late orders except under extreme circumstances. DVN is not responsible for late, damaged, lost, or stolen packages that occurs while in the possession of the mail carrier nor after the delivery of such. We are also not responsible for incorrect addresses.

We understand that your items are special to you and we aim to always please and deliver. But in the event that we fall short, we will work with you for a fair solution.

In no circumstance will we extend a full refund for customized items.

Common General Questions

Check here for common asked questions about purchases with us.

Many custom ordera will, more than likely, take over 8-12 weeks to produce after mock-up approval, and 1-2 weeks for shipment delivery. Why? After your payment, we take our time with you during the design process until you're satisfied and then we make the garments from scratch.

If you tried to purchase with a debit card, these funds are usually captured by your bank to process your transaction, but the transaction is only pending. If your order didn't go through, your funds are in cyberspace still captured by your bank, waiting to be released back into your bank account. Your bank processing time may vary on how long it takes the transaction to "fall off."

Because the transaction didn't go through, we don't have the capability to capture the funds nor refund them on our side.

Your bank will typically release your funds back into your account within 3-5 business days.

First, confirm that the transaction actually went through. If you received an error message of any kind, the order didn't process and it's best to refer to the above question. 

If you did receive an order confirmation, via your browser history, try to go back to the order status page (which is the automatic place after a successful order). On this page, make sure the email address is correct and an email that you have access to. If you used the wrong email address and you don't have access to it, contact us at However, it's important to know that we do not have the ability to apply a prior order to another account. Therefore, if you have two accounts, we can't move those orders between accounts, nor to a new account.

In order to stay competitive with the market and have sustainable operations, we occasionally have to raise our prices.

After the pandemic, many materials around the world cost so much more than they did when we first started.

We hope you'll continue to support DVN!

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