Need to get in touch with DVN? Let us know below how we can help!

DVN Online Store: Exclusively Digital, Always Accessible

DVN's online store is open for you 24/7, with our dedicated team available Monday through Friday, excluding national holidays. We're here to help you with any inquiries or support you may need.

Got a question or need assistance? Just fill out our contact form below. We usually respond within 5 business days, depending on the volume of emails. We appreciate your patience and understanding if there's a slight delay in our response. Rest assured, your satisfaction is our priority, and we're committed to providing the best service possible.

Frequently asked Questions (faqs)

Review Our FAQs Before Reaching Out

Got a question? Chances are, we've already got the answer waiting for you! Before sending us a message, take a moment to browse through our FAQ page. It's packed with helpful information and answers to common questions, saving you time and providing instant insights. If your query isn't covered there, then we're all ears and ready to assist you!

Currently, DVN focuses exclusively on email inquiries. While we understand the convenience of phone support, our small but mighty team ensures top-notch service through email. This approach allows us to provide detailed, thoughtful responses to all your inquiries.

This is a real common question. At first, we thought it was peculiar.

Absolutely, your order is guaranteed! We've noticed this question often stems from past disappointments elsewhere, and we truly empathize. Rest assured, DVN operates with integrity and dedication. We’re committed to delivering your orders as promised – no scams, no gimmicks.

Please allow up to 7 business days for processing, even with expedited shipping. If this period has elapsed without an update, feel free to get in touch.

All of these orders are meticulously crafted from scratch in our factory. We understand your excitement and endeavor to keep you informed throughout the process. Please allow the full advertised production timeline to elapse before inquiring about your order. If your order exceeds the provided timeline by more than two weeks, don't hesitate to contact us for an update. We're here to ensure that your experience with DVN is seamless and satisfactory.

Selecting overnight or 2-day shipping pertains to the transit time once your order leaves our facility. However, this does not influence the processing period of your order, which occurs prior to shipping. Hence, the total time to receive your order includes both processing and shipping durations.

You'll receive an automatic email with a tracking number once your order ships. If you haven’t received this email, it means your order is still in processing.

Tip: Add to your email whitelist to prevent our updates from landing in your spam folder.

Need your made-to-order items sooner? DVN offers a rush service for an additional fee of 25%, 50%, or 100% depending on when you need the order. This option is available for pre-orders, backorders, and custom orders. Please contact us to discuss the specifics and make arrangements.

We're always open to exciting collaborations that align with our brand values. If you're interested in partnering with DVN, please reach out to us with your proposal and let's see what magic we can create together!

Yes, DVN provides discounts for bulk orders. The discount rate depends on the quantity and complexity of the order. Please contact us for a custom quote and more information on bulk order discounts.

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