Due to continued COVID precautions, please allow processing times up to 14 business days. Even if overnight shipping is selected, the shipment is still subject to processing times.

Under normal circumstances, please always allow up to 4-5 business days for orders to process (for example, if you order on Monday, your order should ship any time by the following Monday). This is excluding custom orders and pre-orders/backorders, regardless of the shipping option selected at checkout. This period can be extended during high-volume seasons (for example, but not limited to: Black Friday and Christmas).

We ship during the business week (Monday through Friday) and we do not ship on weekends and holidays. Please note, we cannot guarantee Saturday delivery, even if your shipping is upgraded to express. In some cases, we ship orders the same day, but this cannot be guaranteed.

First, check your order confirmation and see if the item has "preordered" or "backordered" near it. These items take over 12 weeks to fulfill because they're made-to-order in our factory. If not, is your order customized? If it is, it can also take 8-12 weeks to fulfill.

Lastly, if it's neither of those, it's seems we've made a mistake on our end. Please contact us at help@dvn.co right away and let us know your order number and that there seems to be an issue with your order. 

We allow a small window of 1 hour to make changes to your order via your order status page. After this time passes, no changes are able to be made on your order. We will not cancel orders that do not follow our policies.

Pre-orders tend to take over 12 weeks to fulfill due to increased volume. We make the garments from scratch, 100% made-to-order, SPECIFICALLY for you. Once you make a preorder, some time after, raw fabric is somewhere being cut and sewn with you in mind.

We do not use pre-made items at DVN. Everything is cut and sew, and original. With that, sometimes there are unavoidable supply chain delays. Please show us grace when it comes to any potential pre-order delays, especially due to COVID's continue impact on global supply chain.

Orders placed with DVN can be anywhere within the U.S. and to military bases worldwide.

This depends on processing times. However, we guarantee to ALWAYS ship your orders with a 2-3 day delivery method via USPS Priority Mail or FedEx.

Note: These delivery methods take 2-3 days once the shipment is tendered over to the shipping carrier. The 2-3 days does not include order processing in our warehouse nor delays in the shipping carrier's possession.

When you return a Masterpiece, with limited exceptions, returns are refunded via store credit in the form of a DVN E-Gift Card. It's important to know that shipping fees are nonrefundable and DVN does not issue store credit for the original shipping charges. Therefore, the store credit will not include shipping.

Customers wishing to return items for store credit must make the return request via our Returns Portal within fourteen (14) days of delivery.

To learn more on our returns policy, read here. 

No. Unfortunately, shipping is non-refundable.

Our return policy lasts 14 days after delivery. If 14 days have passed since your order delivery, unfortunately, we can’t accept the return.

Unfortunately not. At DVN Co., we’re constantly bringing in new merchandise, but in limited quantities. Thus, we do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item for a new item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit or refund once we've received and processed your return. In this way, you may use the credit towards another purchase for your desired item. Store credits do not expire.

To keep best practices and guarantee cleanliness for all customers, all jewelry and bodysuits are non-returnable and non-refundable. No exceptions can be provided for any of the aforementioned items.

Under the special circumstance that a refund is granted, a credit will automatically returned to your ORIGINAL method of payment or store credit, within 5-7 business days. Refunds cannot be applied to a different payment method under any circumstances.

For late or missing refunds, if you haven’t received a refund yet, please first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@dvn.co.

All sales are FINAL for items that were marked down on sale. Only regular priced items may be refunded. No exceptions can be made.

Great question! The first thing is to ensure that you're outside of the processing window of 3-5 business days. If you are, we get why you're here! Second step, check and see if you ordered a preordered or backordered item. If you did, it's important to know that MOST pre-orders will, more than likely, take over 12 weeks to fulfill. Why? After your payment, we make the garments from scratch just like custom orders. 

If you tried to purchase with a debit card, these funds are usually captured by your bank to process your transaction, but the transaction is only pending. If your order didn't go through, your funds are in cyberspace still captured by your bank, waiting to be released back into your bank account. Your bank processing time may vary on how long it takes the transaction to "fall off."

Because the transaction didn't go through, we don't have the capability to capture the funds nor refund them on our side.

Your bank will typically release your funds back into your account within 3-5 business days.

First, confirm that the transaction actually went through. If you received an error message of any kind, the order didn't process and it's best to refer to the above question. 

If you did receive an order confirmation, via your browser history, try to go back to the order status page (which is the automatic place after a successful order). On this page, make sure the email address is correct and an email that you have access to. If you used the wrong email address and you don't have access to it, contact us at help@dvn.co. However, it's important to know that we do not have the ability to apply a prior order to another account. Therefore, if you have two accounts, we can't move those orders between accounts, nor to a new account.

Items customized in any manner are non-returnable and non-refundable. Because your item was made from scratch for you, there are zero exceptions for customized items.

If the item isn't available for customization on our site, email us with your detailed request via customs@dvn.co or fill out the custom order request form here.

Refunds are not given on late orders except under extreme circumstances. DVN is not responsible for late, damaged, lost, or stolen packages that occurs while in the possession of the mail carrier nor after the delivery of such. We are also not responsible for incorrect addresses.

We understand that your items are special to you and we aim to always please and deliver. But in the event that we fall short, we will work with you for a fair solution.

In no circumstance will we extend a full refund for customized items.

More often than not, the answer is no as we keep a VERY busy queue. We are a brand and a manufacturer. Due to custom manufacturing, it requires a lot of attention to rush an order. Thus, in the event we can accommodate, for orders needed in 4 weeks, a 50% rush fee will be charged on top of the item. If ordering to guarantee something between 5-8 weeks, a 25% rush fee may be charged on top of the item.

To know if we can meet your schedule demand, please contact us at customs@dvn.co.